Replacing a Damaged MobileGear Mouse

Almost one year ago in April, J. bought a MobilGear Navigator Retractable Laser Mouse (Model no.: IMM132) from Funan DigitaLife Mall. Some time down the road, in the midst of adjusting the camera in Neverwinter Nights 2: Mask of the Betrayer (which can be performed with either the middle mouse button or the ‘Z’ keyboard button) something broke.

J. has strong fingers, yes?

The Replacement MobileGear Mouse (Fellowes mousepad not included)
MobileGear Mouse

Right. Anyway, the scroll wheel was spoilt and the middle mouse button could only be activate by pushing to the right. Hardly an ideal situation. So recently, taking advantage of them mouse’s 1-year warranty, J. had his replaced. It was quite easy to do, partly due to the good habit of keeping all receipts of electronic goods.

Going to the MobileGear website, J. noticed the Exchange/Service portion which listed two places: Redeem Supplies Pte Ltd (#05-40 Funan the IT Mall) and Sprint-Cass Pte Ltd (#04-02 Amtech Building). Unfortunately for J., he went to Sprint-Cass first, only to be told that he should go to Redeem Supplies. As it was an old model, the lady tried but failed to find a replacement for J. at the location, but called Redeem Supplies who confirmed that they did have a replacement. She then wrote the address and contact number on a piece of paper and passed it to J.

So J. went down to Redeem Supplies and obtained a replacement with a minimum degree of fuss. So remember, any damage gear requiring replacement while under warranty, go to Funan, not to Sin Ming.

As for the mouse itself, besides its mouse wheel’s fragility, it’s actually quite easy to use. Comfortable, sensitive with two convenient surfing buttons at the side (though J. is used to using Mouse Gestures in Opera) and fairly easy on the eyes. It’s a good mouse.

To use the browser buttons on the side (i.e. all 5 buttons), there’s a tiny CD with Browser Mouse 1.1 inside.

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One response to this post.

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