SingNet ADSL, 2wire & Frequent Disconnections

It’s peculiar. In the past few days, the DSL connection at home has been erratic with frequent disconnects. Prior to that, J. had experienced slowing of his internet connection but paid no attention to it. Mind you, the wireless network’s fine. It’s the internet connection that’s screwy. J.’s on the 10mbps program.

2wire Modem-Router

Difficult when J.’s trying to look up Up-To-Date from home, especially since on reconnection the browser says something to the effect of “Woohoo! DSL fixed, we’re awesome! Now you have to restart your browser!” so J. has to log in again and again, and again… $*#&.

What’s the cause?

Phone Outlet
Thinking that perhaps the extension phone lines into J.’s room (where the modem/router lie), J. moved the entire 2wire modem to the original phone line. No luck, it’s still the same.

Phone Line Connector
Changed to new one. No dice.

Use of DSL Filter
Tried with it connected, then again without it. Not working.

Perhaps the modem’s data can give us some clue:

Current Noise Margin: 6.5 dB (Downstream) 10.6 dB (Upstream)
Current Attenuation: 8.1 dB (Downstream) 2.0 dB (Upstream)
Current Output Power: 16.5 dBm (Downstream) 11.9 dBm (Upstream)

Is that normal? There appears to be some noise, but J. doesn’t know how to interpret this.

Let’s look at the DSL statistics (the numbers are in order of Since Reset, Last 24-hr interval, Current 15-min interval and Time since last event):

DSL Cumulative Errored Seconds: 3233 3233 58 0:00:38

DSL Severely Errored Seconds: 0 0 0 0:00:00

DSL Corrected Blocks: 0 0 0 0:00:00

DSL Uncorrected Blocks: 3329 3329 61 0:00:38

That’s not normal. Uncorrected blocks should be few and far in between, with more Correct Blocks (which don’t affect connection). There are way too many errors for a 13-hr period (yep, last modem reset at twelve midnight)

So where lies the problem? The modem? The phone line? J.’s moving in a week’s time, so he’ll try the modem out at the other place and see where that takes him. After all, the school offers a stable, secure internet connection for his laptops.


6 responses to this post.

  1. Posted by Shibey on March 28, 2008 at 5:02 am



  2. Posted by ggsoe on April 30, 2008 at 1:24 am

    Operation Data Upstream Downstream
    Noise Margin 6 dB 21 dB
    Attenuation 5 dB 8 dB

    No DC problems, but dont have the 2wire so cant look at the DSL Statistics. 10mbps.


  3. 62KmV1 Thanks for good post


  4. Posted by fuckingpisseduser on March 12, 2009 at 10:23 pm

    fuck singnet


  5. Posted by Deddy Cipto Suryana on June 24, 2009 at 2:51 pm

    Inforamation modem adsl 2Wire ?how much ?Ready stock?


  6. Posted by Josh on January 30, 2011 at 11:55 pm

    Your dropping sync, when the modem reconnects to the network and gains sync, the router/modem displays this page, requiring you to cloes the window and re-open. You did great by eliminating the extension phone line. Are there filters on all the phone lines How many phone lines are in the house on that same # the DSL phone is on. If you have more than 3 phones plugged into the same phone circuit, it’s best to get a home run line. The phone company can run a dedicated line that has DSL on it only, this reduces the amount of splices, shorts, and connections required. Also if you have a Fax machine, everytime it faxes, filter or no, it will cause the modem to drop sync, reconnect, and display the message your browser shows.


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